NRS Rendering ("we", "us", or "our") operates the website www.nrsrendering.com.au. This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you visit our website or contact us for services. By using our website, you agree to the practices described in this policy.
1. Information We Collect
We collect personal information you voluntarily provide to us, including when you:
- Submit a quote request or contact form
- Call or message us directly
- Email us
- Connect with us via social media
The types of personal information we may collect include:
- Full name
- Phone number
- Email address
- Project location / property address
- Details about your project requirements
We may also automatically collect certain non-personally identifiable information when you visit our website, including your IP address, browser type, operating system, referring URLs, and pages visited. This data is used in aggregate to help us understand how visitors use our site.
2. How We Use Your Information
We use the information we collect for the following purposes:
- To respond to your enquiries and provide you with a free quote
- To schedule site visits and deliver our services
- To communicate with you about your project, including updates and follow-ups
- To improve our website and service offering
- To comply with legal and regulatory obligations
We do not use your personal information for automated decision-making or profiling.
3. Sharing Your Information
We do not sell, trade, or rent your personal information to third parties. We may share your information with trusted subcontractors or service providers solely to facilitate project delivery, and only where they agree to keep your information confidential.
We may also disclose your information if required to do so by law, or to protect our rights, property, or safety, or that of others.
4. Data Storage and Security
Your personal information is stored securely and we take reasonable technical and organisational measures to protect it against unauthorised access, disclosure, alteration, or destruction. However, no method of transmission over the internet is 100% secure and we cannot guarantee absolute security.
We retain your personal information only for as long as is necessary to fulfil the purposes for which it was collected, or as required by applicable law.
5. Cookies
Our website may use cookies — small text files stored on your device — to improve your browsing experience and help us understand how the site is used. You can control or disable cookies through your browser settings. Please note that disabling cookies may affect the functionality of certain parts of our website.
6. Third-Party Services
Our website may contain links to third-party websites (such as social media platforms or review sites). We are not responsible for the privacy practices of those websites. We encourage you to review the privacy policies of any third-party sites you visit.
We may use third-party analytics tools (such as Google Analytics) to help us understand website usage. These tools may collect information sent by your browser as part of a web page request, including cookies and your IP address. Their use of this data is governed by their respective privacy policies.
7. Your Rights
Under the Australian Privacy Act 1988 and the Australian Privacy Principles, you have the right to:
- Access the personal information we hold about you
- Request correction of inaccurate or outdated personal information
- Request that we delete your personal information (subject to legal obligations)
- Withdraw any consent you have given at any time
- Make a complaint if you believe we have breached the Privacy Act
To exercise any of these rights, please contact us using the details below. We will respond to your request within a reasonable timeframe.
8. Marketing Communications
We will not send you marketing or promotional communications without your consent. If you have opted in to receive updates from us, you may opt out at any time by contacting us directly or using the unsubscribe link in any email we send.
9. Children's Privacy
Our services are not directed to children under the age of 18. We do not knowingly collect personal information from children. If you believe we have inadvertently collected such information, please contact us and we will promptly remove it.
10. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will post any changes on this page with an updated "Last updated" date. Your continued use of our website after any changes constitutes your acceptance of the revised policy.
11. Contact Us
If you have any questions, concerns, or complaints about this Privacy Policy or our privacy practices, please contact us:
- Business Name: NRS Rendering
- Email: info@nrsrendering.com.au
- Phone: 0410 420 032
- Location: Melbourne, VIC, Australia
If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.